SECURITY POLICY:
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
After your purchase, you should receive an automated e-mail that contains your sales receipt.
ORDERS AND SHIPMENT POLICIES
Order Processing and Cancellations
Orders are processed and shipped on the date the order is placed when placed within normal operating hours and stock is available. We are unable to accommodate cancellation requests due to how fast orders are processed by our products partner’s warehouse. Freight charges and a 15% restocking fee will be charged on refused deliveries
Products, Pricing, Price Changes and Errors
Every effort is made to maintain current, accurate pricing and product information. We reserve the right to limit quantities and update pricing, product specifications, or current policy without prior notice. Digital Bedrock is under no obligation to honor pricing errors. The manufacturer's warranty related to the products purchased by a Customer under this Agreement shall be the sole warranty available to the Customer with respect to these products. Not including the manufacturer's warranty, Digital Bedrock hereby disclaims all warranties, express or implied, with respect to these products, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose.
Shipment Terms
The recipient is solely responsible for the carton count on shipments; any damage or shortage must be noted on the delivery receipt and a claim must be filed with the carrier. Any Digital Bedrock shipping error must be reported within five (5) days of receipt. Claims made post-delivery will not be honored. All original cartons and packaging must be kept with the damaged product for carrier inspection. Any third party or collect shipments are the sole responsibility of the Customer. This includes carrier fees, shipping damage, refusals, loss, or theft.
Returns, Losses and Damages
If you would like to return an item for any reason, please e-mail us at sales@digitalbedrock.com or call us at 888-938-7386, Ext. 1. Digital Bedrock does not take responsibility for lost or stolen items, and we reserve the right to fully assess damaged items in order to determine the cause or origin. If you believe an item was damaged in transit, please provide photos, along with relevant details and/or documentation.
Once Digital Bedrock has had the chance to fully determine the cause of damage or loss, we will be in contact with you regarding whether or not we can provide a replacement. All Digital Bedrock orders that are returned to us unopened and in good condition will be refunded in full.
PRIVACY POLICY:
1. What information do we collect?
We collect information from you when you register on our site or purchase products. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information.
2. What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1) To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
2) To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company updates on our product sales or service information.
3. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
4. Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart.
We also use analytics tools and services that use cookies. Please see section five below for details.
5. Use of online analytics services.
We use online analytics services that may place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. We place a cookie on a browser, and then a third party reads these cookies and may serve an ad on a third party site. If you are concerned about third party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page at this page: http://www.networkadvertising.org/choices/ Thank you!
6. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
7. California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
8. Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
9. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
10. Your Consent
By using our site, you consent to our web site privacy policy.
11. Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.
This policy was last modified on November 02, 2016.
12. Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Digital Bedrock
P.O. Box 86311
Los Angeles, CA 90086-0311
Email: sales@digitalbedrock.com
Phone: 888-938-7386, Ext. 1